How Brandsdal cured its "allergic reaction" to automatic renewal of contracts

"We had a two-fold problem as regards keeping track of all our contracts."

"First, we had to deal with the combination of storage methods and the changing role of the employees in our businesses. When someone left the Group or moved to a new position, it was quite a challenge to follow up on the contracts we had entered into. So we were looking for a smart solution to this person dependence."

"Second, we had problems with automatic extensions to ongoing contracts. Each of these contracts was only small measured in hard cash, but for a CFO in particular it’s hugely frustrating not to have a solid overview of them all. And, of course, put them all together and they add up to a significant sum."

"One of the strengths of Complete Control is that it is a simple tool. You don’t need any training to start using it. And the few times we have needed a hand, we’ve received good and rapid support from our fixed contact in House of Control. So kudos to our customer success contact.”

"Complete Control makes it simple for all our employees who work with administration of contracts with suppliers to keep track of expiry dates and other important aspects of these contracts. They receive reminders by email. And if they fail to react to these, they are sent more reminders and warnings. If all else fails, I receive a phone call. This is what I call ‘waterproof protection’ against inadvertent renewal of contracts."