The key to growth and scalability at Advania is full control over customer contracts

Advania Denmark is part of the Northern European Advania Group and has experienced strong growth, including through acquisitions. The Danish business consists of three merged companies, which has created process complexity and the need for a unified system.

– For us, it was crucial to establish a scalable system for contract management that was not dependent on individuals. We wanted to structure our data and centralise our contracts to gain better visibility, increase internal efficiency, and ensure continuity, says Gro Arnesen-Nyhus, Chief Operations Officer at Advania Denmark.

– At Advania, we handle a large number of customer and supplier agreements, and to ensure high quality and good visibility, a solid structure is essential. As part of Advania’s growth and the merger of three companies, we have had the opportunity to rethink and strengthen our contract management, explains Charlotte Pedersen, Business Process Manager at Advania, and continues:

– Previously, the three companies worked with different processes for contract registration, and we needed common guidelines to ensure consistency and overview. This formed the foundation for the updated Complete Control setup.

With support from House of Control and their Customer Success Manager, Advania rebuilt its database from the ground up.

– We started from scratch and implemented a new structure. Now, we have dedicated people from each department who register contracts according to common guidelines. This has given us full visibility, transparency, and a database that is ready for growth, explains Gro.

– I really appreciate the guide now built into the system. When you click on the question mark in a contract, you’re guided step by step through the process of creating a new agreement. It makes it much easier for new users to get started and saves us a lot of internal time, says Charlotte.

Advania has been especially satisfied with the follow-up from their CSM, Simon Søgaard-Pedersen:

– He has been incredibly helpful and patient. He has scheduled meetings, responded quickly, and guided us through the entire process. He understands our needs and provides excellent solution suggestions, says Charlotte.

– Implementing the new database has had a major positive impact on us. It has provided better visibility, reduced complexity, and made it quick and easy to find the necessary information. We save time, and at the same time we have greater confidence that contracts are followed up on time, says Charlotte.

Gro highlights the dashboard and notifications as some of the features she appreciates most:

– I can quickly see which contracts are about to expire. It provides peace of mind. We no longer need manual follow-ups, as the system automatically notifies the responsible employee.

Complete Control is simply an important part of the group’s growth strategy.

– As we grow through acquisitions and organic expansion, we need systems that can scale. Now we have that. We can easily add new companies and departments into the structure. It creates assurance in daily operations and control in acquisition processes, says Gro.